Returns, Refunds & Complaints Process at Florist Redbridge
Our Commitment: Fresh Flowers Guarantee in Redbridge
At Florist Redbridge, we are proud to serve the Redbridge community as your local florist, providing fresh flowers to households and nearby businesses. We are committed to ensuring our customers receive only the freshest blooms, and our service is backed by a Fresh Flowers Guarantee. Your satisfaction is our priority, and our returns, refunds, and complaints process is designed to give you complete peace of mind.
Damaged-On-Arrival Policy
We take utmost care in preparing and delivering your floral arrangements, but if your flowers or gifts arrive damaged, please notify us as soon as possible upon delivery. Evidence of the issue, such as a photo, will help us quickly assess and resolve the matter. Once reported, we will happily provide a full refund or a replacement bouquet, depending on your preference. Our priority is to ensure you enjoy a beautiful, vibrant display every time you order from us.
Freshness Window & Quality Assurance
Every arrangement delivered by Florist Redbridge comes with our Fresh Flowers Guarantee for the Redbridge area. Our flowers are sourced daily to ensure longevity and beauty. We guarantee freshness of your flowers for a minimum of 5 days from the date of delivery, provided you follow the basic flower care instructions included with each order. If your flowers do not meet your expectations within this freshness window, please contact us promptly. We want you to experience and share the joy of top-quality flowers for as long as possible.
Refund & Replacement Options
Your satisfaction with your order is central to what we do. If, for any reason, your flowers fail to meet our freshness standards or arrive damaged, you will be eligible for:
- Full Refund: Receive a complete refund for your order if the problem is reported within the freshness window and evidence provided supports your claim.
- Replacement Arrangement: Prefer a beautiful new bouquet? We are happy to send you a replacement at the earliest possible time, ensuring you get to enjoy our freshest flowers in Redbridge.
Simply let us know your preference, and we will get to work right away resolving the issue.
How to Raise a Complaint
If you have a concern or complaint about your order, please reach out to us directly as soon as possible. The quickest way for us to help is to provide your order details and a clear description of the issue. We treat every complaint with the utmost seriousness, aiming to respond within 24 hours. Our experienced team will thoroughly investigate and offer a suitable solution, whether that means a refund, replacement, or another resolution.
Your Trusted Local Redbridge Florist
Florist Redbridge is dedicated to delighting every customer with first-class blooms, excellent service, and fair, transparent policies. As a trusted local florist in Redbridge, we value your feedback and are always striving to improve. Whether you are sending flowers to a loved one, celebrating a milestone, or brightening your business, you can count on us for prompt support and a steadfast fresh flowers guarantee.
